Email Support

overstuffed with incoming mails from customers or partners? While Live Chat like Twitter, Instagram, Facebook Messenger ... gain prominence, email customer service will dominate as the digital channel of choice for support in the foreseeable future.

   * Customer wants resolution in their inbox.

   * Customer expects businesses to respond to their emails within an hour.

   * Chat is usually succinct. An email might contain multiple questions and additional detail which required a professional             resolutions

   * Email Support is a real opportunity to improve you CSAT (Customer Satisfaction).