Live Chat

 Live Chat  allows customer to communicate with customer service representatives in real time. Whether it is from a website, social media, pages, or integrated chat from foodpanda 's customer and rider application as well as from facebook pages. All chats are route to specific agents for a specific skills.

Real example:  Currently we provide support to Live chat from foodpanda’s customer and rider application as well as from facebook pages. All chats are route to specific agents for a specific skills.

What are the beneficial of Live Chat?

 * Faster problem resolutions

 * Customer convenience

 * Expand market reach

 * Report and analytics